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Introduction
Independent Communication Solutions Ltd (ICS)
is committed to ensuring that excellence in customer
service is integral to our business and the planning,
resourcing and delivery of all of the projects
we undertake.
Mission
Our mission is to work with our customers to
deliver cost effective, tailor made command, control
and communication solutions to meet present and
future needs. By using our experience, design
capability, skills base, supplier relationships
and commitment to delivering first class systems
we will deliver projects within time frames and
to cost budgets. We will strive to increase the
value of our company and portfolio by exceeding
our present and future customers' expectations
and achieving excellence in everything we do.
Customer Care Statement
ICS recognises that excellent customer care must
be an integral ingredient in the delivery of high
quality services and that there is a financial
cost incurred in delivering poor customer care
and services. Excellent customer care and service
standards are a key element in delivering our
commitments, upholding our values, providing equal
opportunities, ensuring fairness and creating
a modern well managed company. We recognise that
staff job satisfaction is considerably enhanced
when customer service standards are high as workloads
are reduced and projects are made easier and more
enjoyable. We are committed to continually raising
our standards of customer care and service. The
quality of customer care and service within ICS
is one of the key elements of delivering first
class systems and best value. |
