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Customer Care Statement
Customer Care Statement
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Customer Care Statement

Introduction

Independent Communication Solutions Ltd (ICS) is committed to ensuring that excellence in customer service is integral to our business and the planning, resourcing and delivery of all of the projects we undertake.

Mission

Our mission is to work with our customers to deliver cost effective, tailor made command, control and communication solutions to meet present and future needs. By using our experience, design capability, skills base, supplier relationships and commitment to delivering first class systems we will deliver projects within time frames and to cost budgets. We will strive to increase the value of our company and portfolio by exceeding our present and future customers' expectations and achieving excellence in everything we do.

Customer Care Statement

ICS recognises that excellent customer care must be an integral ingredient in the delivery of high quality services and that there is a financial cost incurred in delivering poor customer care and services. Excellent customer care and service standards are a key element in delivering our commitments, upholding our values, providing equal opportunities, ensuring fairness and creating a modern well managed company. We recognise that staff job satisfaction is considerably enhanced when customer service standards are high as workloads are reduced and projects are made easier and more enjoyable. We are committed to continually raising our standards of customer care and service. The quality of customer care and service within ICS is one of the key elements of delivering first class systems and best value.

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